Equipment and business capabilities · Metrology examples
Employees can request resources and route internal support around the same equipment records.
Use the employee store for equipment and supply requisitions, then connect internal service requests to equipment, priorities, decisions and the people responsible.
Pilot / Early Access Asset by MetraSlate, AssetLight by MetraSlate and Standard by MetraSlate: Metrology Edition. How Evaluation Works
01Request a resource
02Review the approval
03Fulfil from stock
04Open the equipment record
05Route a service request
06Retain the outcome
01
Responsibility
Assigned work and schedule
Confirm the employee role
02
Activity
Record effort or a resource request
Keep the work context
03
Follow-through
Review the recorded outcome
Confirm the next permitted action
Workflow illustration. The record, definition and responsibility should remain identifiable at each step; confirm the supported configuration in your pilot.
The internal store gives employees one entry for equipment and supply requests. The order records the items and quantities requested, the approval decision and fulfilment through inventory. Employees can follow the order while authorized staff manage the decision and handover.
Internal equipment and support work can use the shared service-request foundation. A request describes the need, identifies the relevant asset or work, carries priority and timing, and routes the required decision to the right people. The discussion and outcome remain with the request.
The employee storefront is the entry for equipment and supplies.
Employees browse the listings offered to staff, inspect the item and available stock, then request the quantity they need. Their order remains available in My Orders, with its current status and the approved items.
Authorized staff approve the submitted request or decline it with a reason. Fulfilment records the stock issued for the approved order. The employee request and inventory movement remain connected through the same order.
The equipment record gives internal support a concrete reference.
A device has an equipment identity that can carry its serial number, asset reference, status, site and location. The organization can inspect recorded history and available documents from that record when it needs to understand the equipment's service context.
A service request can point to the affected asset. Staff can therefore see which item the request concerns and open the relevant record while reviewing the need and required decision.
The organization routes internal service requests through its own process.
A service request records the need, priority and due date and can be linked to equipment, a work order, a customer or a quotation. Configurable request types let the organization describe the work in its own terms while retaining a consistent record.
The request can follow an approval chain, name the people it waits on and retain attributable decisions and comments. The relevant person can see the context for the decision and the discussion that led to the outcome.
The internal service workflow remains separate from customer support.
Employee equipment requisitions, internal service requests and customer conversations have different responsibilities. The store records the goods being requested and fulfilled. A service request records the need and decision around equipment or work. The laboratory's customer-service desk manages the conversation with its customer.
MetraSlate product support is a further service relationship. Keeping these boundaries clear lets the organization use the shared equipment, request and conversation foundation without confusing an employee's internal support work with a customer's account.
In everyday use
What your team can do.
Follow the record, the decision and the person responsible for the next step.
Employees request equipment through the store.
Browse staff listings, assemble the required quantities and submit the requisition from the employee experience.
Approval records the spending decision.
Route the order to authorized staff and retain the decision, including the reason for a decline.
Fulfilment records the actual stock movement.
Hand over approved goods through the inventory workflow so the order and the shelf reflect the same action.
IT equipment uses the shared asset foundation.
Identify the device by its equipment record, serial number, asset reference, site, location and recorded status.
Service requests connect the issue to its context.
Link the request to equipment or work, explain the need, set priority and timing, and route the required approval.
Internal and customer service retain clear boundaries.
Keep employee equipment and support work distinct from laboratory customer conversations and MetraSlate product support.
Related capabilities
Keep Following the Work.
A conversation about your work
See it with your own workflow in mind.
Start with your items, your business, and the processes you need to manage. We’ll help you identify the right product.
